TRANSPARENT ANSWERS
Everything you need to know.
Click a question to reveal its answer.
Orders
How do I know my order is confirmed?
A confirmed order has an order number. If payment is required first, preparation begins after payment is verified. Always keep both references.
Can I change or cancel an order?
Contact customer care as soon as possible with your order number. A change depends on preparation status; it is no longer guaranteed once the parcel has been handed to the carrier.
Is an item in my bag reserved?
No. An item remains available to other clients until the order is successfully placed and, when required, payment is confirmed.
Products & sizing
How do I choose my size?
Check the product page guidance and compare it with a piece that already fits you well. If you are unsure, ask us before ordering and share any useful measurements.
Are the colors exactly as in the photos?
We aim to render colors faithfully. Lighting and your screen settings can still create a slight variation.
Do sold-out pieces come back in stock?
Some styles may be restocked. Check the boutique regularly; a product appearing in an older post does not guarantee availability.
Payments
Can I pay with Mobile Money or Orange Money?
Yes. At checkout, choose MTN Mobile Money or Orange Money, enter the number you will pay from, then follow the instructions after placing your order.
How do I complete my mobile payment?
After ordering, follow the on-screen instructions. If a merchant number is shared, send the exact order amount and include your order number as the reference.
Should I share my PIN or OTP?
Never. Her Aura will never ask for your Mobile Money, Orange Money, card, or OTP secret.
Shipping & returns
How much is delivery in Cameroon?
Delivery in Cameroon starts at 1,000 CFA. Contact us on WhatsApp Orange (659 171 662) or MTN (650 017 582) for more information based on your city.
Do you ship outside Cameroon?
Feasibility, carrier, fees, and estimated timing depend on the destination and the pieces. Reach out before confirming.
How do I track my order?
When a tracking reference is provided by the carrier, it is shared with you. Keep your phone accessible for delivery-related calls.
What if my parcel arrives damaged?
Photograph the parcel before opening, then the piece and its packaging. Contact customer care promptly with your order number so we can look into a solution.
Is your situation particular?
Have your order number, the name used at purchase, and a precise description ready. That helps us understand your request more quickly.